Shipping policy

Shipping Policy for RGB Nest

At RGB Nest, we strive to provide a seamless and convenient shopping experience for all our customers. Due to the nature of our dropshipping business model, we work closely with trusted suppliers to ensure your products reach you safely and efficiently. Please read the following shipping policy to understand how our delivery processes work.

1. Order Processing Time

  • All orders are processed within 1-5 business days from the date of purchase.

  • During peak seasons or promotional periods, processing times may be slightly longer.

2. Estimated Shipping Times

As we work with global suppliers, shipping times may vary based on your location and the supplier's origin. The following times are estimates and are not guaranteed:

  • United Arab Emirates: 7-20 business days.

  • Other GCC Countries (Saudi Arabia, Qatar, Kuwait, Bahrain, Oman): 10-25 business days.

  • Rest of the World: 15-40 business days.

Important Notes:

  • These times do not include the order processing time.

  • Delays may occur due to unforeseen circumstances such as customs delays, severe weather conditions, or public holidays. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.

3. Shipping Costs

  • Shipping costs will be calculated and displayed to you at checkout, based on your order's weight and destination.

  • We may offer free shipping on certain products or for orders exceeding a specific value. Any free shipping offers will be clearly advertised on our website.

4. Order Tracking

  • Once your order has shipped, you will receive an email containing your tracking number.

  • You can use this tracking number to monitor the status of your order via our order tracking page or the shipping carrier's website.

  • Please allow 24-72 hours for tracking information to update.

5. Customs Duties and Taxes

  • Orders shipped internationally may be subject to customs duties and import taxes levied by the destination country.

  • These fees are the sole responsibility of the customer. We are not responsible for any customs duties, taxes, or additional fees that may be applied upon arrival of your shipment in your country.

  • We advise you to check your country's customs and tax policies before placing an order to avoid any surprises.

6. Incorrect Addresses / Undeliverable Parcels

  • Please ensure that the shipping address you provide is correct and accurate. We are not responsible for parcels delivered to an incorrect address due to erroneous information provided by the customer.

  • If a parcel is returned to us due to an incorrect address or being unclaimed by the customer, a reshipping fee may be applied, or the original shipping costs may be deducted from any refund (if a refund is possible).

7. Lost or Damaged Parcels

  • If you do not receive your order within the estimated timeframe, or if the product arrives damaged, please contact us immediately at info@rgbnest.com.

  • We will investigate the matter with the shipping carrier and our supplier, and we will do our best to find a suitable resolution, whether it's resending the product or issuing a refund, in accordance with our suppliers' policies.

8. Contact

For any shipping-related inquiries, please contact us via email at: info@rgbnest.com.