Refund policy
Return Policy
We offer a 30-day return window starting from the day you receive your item.
To be eligible for a return:
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The item must be in its original condition, unused, and in the original packaging.
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A receipt or proof of purchase is required.
Important:
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Since our products are shipped directly from our suppliers, returns will only be accepted if the product is defective, damaged, or incorrect.
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For non-defective items, please contact us to discuss the available options.
To start a return, contact us at rgbnest1996@gmail.com.
We will provide you with instructions and the return address (note: some returns may need to be sent directly to our international suppliers).
Damaged, Wrong, or Defective Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at rgbnest1996@gmail.com with photos/videos of the issue.
We will evaluate the situation and provide a replacement or full refund.
Non-Returnable Items
Some products are not eligible for return, including:
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Custom or personalized items.
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Sale/discounted products.
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Gift cards.
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Items that are not in their original condition or missing parts.
Refunds
Once we receive and inspect your returned item (or verify the issue remotely), we will notify you about the status of your refund.
If approved, a refund will be issued to your original payment method within 10 business days.
Please note:
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It may take additional time for your bank or credit card provider to process the refund.
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In some cases, we may offer a partial refund or reshipment instead of requiring a return.
Exchanges
If you need to exchange an item, please contact us. We may offer a replacement or a new shipment depending on product availability.
Contact us for any questions:
📧 info@rgbnest.com